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Privacy and Data Protection Statement
Midlands Insurance Services acts in the capacity of the data controller and will treat all your personal information as private and confidential, even when you are no longer a customer in accordance with the Data Protection Act 1998 and subsequent legislation.
Our contact details for data protection purposes are:
In the interests of security and to improve our service, telephone calls may be monitored and/or recorded.
We will use and disclose the information we have about you in the normal course of arranging and administering your insurances and arranging the performance of a contract of insurance in order to meet our contractual obligations to you, which may include: (i) where we are required to do so by law; (ii) by virtue of our regulatory requirements and (iii) passing information about you to credit reference agencies for the purpose or arranging payments by instalments and may also pass to them details of your payment record with us.
Insurers may also use the information you supply to obtain credit and other checks that they need to take from Credit Reference Agencies or similar sources which may also show as an entry on your credit record. This may happen at quotation stage even if you do not proceed with the policy.
Should you not wish us to use or process your data in this way, we may not be able to arrange or administer your insurances or process data as necessary for the performance of a contract in order to meet our contractual obligations to you.
Email is not a completely secure means of transmission of data or documents, so by providing your email address to us you are giving your informed consent to us using this method to contact you and to send you your policy documents. If you would prefer us not to use this method of contact, please contact us.
Provision of personal data is obligatory for us to meet these contractual obligations to you and will be held until such time as you request it is removed.
At renewal, we shall assume the personal and any special categories of data we hold about you is correct, and will ask you to confirm this. We will then use this to provide quotations when policies fall due for renewal. If this is not the case and the data has changed in any way, please let us know.
You have the following rights: request access to data relating to you, the rectification or erasure of data held about you (subject to other conditions), the right to request copies of your data held by us and the right to object to our use of your data.
We will not transfer any data that we hold about you outside of the European Economic Area, member countries of which apply the same level of protection to data held there as in the United Kingdom.
If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You also have the right to complain to the Supervisory Authority (ICO at ico.org.uk) about our data processing activities.
Where you have provided your consent in the following scenarios, we may use information held about you to provide you with information about other similar insurance products and services which we can provide as your insurance broker and which we feel may be appropriate to you, by email, telephone, or post.
You may exercise your right to give notice to stop data being processed for any purpose by contacting us at any time. Please either telephone 01623 641386
Except as set out in this document, we will not otherwise disclose any information to any other parties without your written consent, unless we are legally obliged to do so.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
What is a cookie?
Cookies are text files containing small amounts of information which are dowloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Cookies used on this website
Performance cookies - These cookies collect anonymous information on the pages visited. By using the website, youagree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.
If you have any questions/comments about privacy, you should email us.
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